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TRACKOS is a proven, flexible and robust web-based tool that can be used to manage a wide range of broadband networks. From individual hotspots to hundreds of square miles, TRACKOS meets the needs of the most demanding network operators. An industry-leading combination of system management, financial reporting and user management tools provides a complete solution for companies seeking to manage public wired and wireless networks and the users of those networks.
Monitoring and Management of Network Infrastructure:
TRACKOS provides real-time and near real-time monitoring and management of network infrastructure. TRACKOS allows for the management of small independent hot spots to large scale deployments through grouping and filtering capabilities. Wi-Fi deployments can be configured on an individual device basis or can be configured and managed by any group of devices. The grouping is configurable, allowing for complete flexibility in network monitoring and management. TRACKOS monitors multiple aspects of the devices on the network.
Access Control, Captive Portal, Rating and Billing:
Access control, the captive portal, rating and billing functions are all managed by TRACKOS. Again, this gives the administrator a single interface to control the Wi-Fi network. Access control occurs at the gateway. NNU supports a variety of gateway devices. The gateway directs the user to a captive portal before being authenticated. The captive portal can be unique to each gateway on the network. TRACKOS can control many aspects of the captive portal including advertising content, verbiage, user rates, links and more. These components of the captive portal can be changed individually for a single device or simultaneously for all devices at a venue or across the entire network. The captive portal acts as a central point to acquire new users, inform users, authenticate users, and enable users to manage their accounts.
New users can enroll for service using typical credit cards (Visa, AMEX, MC, DISC, Diners Club), prepaid cards, or promotional coupons. Options for creating rate plans are extremely flexible. Rate plan possibilities include pay-per-use plans in which the user does not create an account but pays for the service at the time of use. Other rate plan options include those that require a user account, along with a username and password, to be created such as reusable daily plans, monthly plans, quarterly plans, annual plans, plans for a week of service, plans that include a fixed amount of time per month and then charge a per minute rate after that, and more. Plans can include a penalty if they are canceled early, and usage-based plans can charge on a per minute or hourly basis. Rate plan creation is performed in TRACKOS and is automatically distributed to the captive portal upon creation. Rate plans can be managed for an individual unit or they can be managed by groups of units.
Billing is an important piece of the Wi-Fi puzzle, and one for which TRACKOS provides tremendous functionality that is not only needed but required to ensure accurate, reliable and fail-safe billing for end-user activity. NNU maintains multiple credit card processing relationships. TRACKOS automatically fails-over to a secondary processor for credit card authorization and settlement if the primary processor fails. This is another step taken by NNU to ensure maximum uptime for the Wi-Fi network. Also, TRACKOS includes thresholds and alarms for suspicious charges and activity and automated collection for delinquent accounts. TRACKOS will send an e-mail notice to users with credit cards about to expire. NNU has the ability to charge credit cards in more than 100 different currencies allowing the network operator to offer service in virtually any country and bill end-users in their local currency.
In addition to credit card processing, TRACKOS also allows for prepaid billing, promotional usage and usage via integration with third-party billing systems. TRACKOS includes its own prepaid and promotional systems. These systems allow prepaid numbers to be created with an associated value and allows for promotional codes to be created with a predetermined time limit. There are a variety of reports related to the usage and available balances remaining on these prepaid and promotional codes. TRACKOS also has the ability to integrate with other billing systems to authenticate users or exchange billing and rating information.
TRACKOS enables users to self manage their accounts via a self management portal and allows administrators to manage user accounts via the TRACKOS management system. All changes made to user accounts are stored and reported by TRACKOS. Any attribute of an account can be changed including billing, personal and rate plan information. In addition, the user can review current usage and past invoices.
Performance, Revenue, Usage and Customer Care Reporting:
NNU provides extensive reporting in all operational areas. This includes detailed reporting on revenue such as the following:
detailed and summary reporting
reporting by type of rate plan used
reporting by payment type (free, credit card or prepaid activity)
reporting by venue or group of venues
reporting by type of device used such as pda or laptop
reporting of roaming revenue
and more
All revenue reporting is performed in near real time and revenue information is filed online permanently. At any time, revenue history can be viewed in TRACKOS.
Usage reporting is equally robust. TRACKOS provides both detailed usage and summary usage reports. Usage information includes session start and end times, session duration, username, MAC address and the device on which the usage occurred.
Performance reporting is also extensive in TRACKOS. NNU tracks the network's connection, wireless and user performance statistics. TRACKOS records and analyzes user connection rates, signal quality, signal strength as well as transmit and receive errors for both the user's wireless connection to the network and the network's connection to the Internet. TRACKOS also monitors and reports on devices that are associated with the network but that are not actually users of the Wi-Fi service.
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